As the marketing landscape has evolved over the years, so have the expectations for more quantifiable success metrics.
Considering that marketing is the precursor to sales, it’s no surprise that measuring advertising reach, impressions, and brand/product awareness, are no longer satisfactory results in the justification of return on investment. The swift journey through the sales funnel is of paramount importance to businesses today and optimizing the number of sales conversions is a core measurement in evaluating the success of any marketing program.
Venture capitalist Bill Gurley, formerly one of Wall Street’s top Internet analysts (he was the lead analyst on the Amazon.com initial public offering), wrote that conversion rates are “the most powerful Internet metric of all” in a Fortune magazine article. While there are plenty of discussions out there with respect to conversion marketing through digital and online channels, most fail to integrate offline conversions into the mix. I’m as excited as anyone about the opportunities that digital marketing offers brands however, it would be careless of us to ignore the fact that a large number of people still convert to a lead, prospect, customer, and sales through traditional methods.
Conversions on a website are certainly important whether or not there is any e-commerce, but the brick and mortars also seek to drive qualified traffic into their locations for some desired in-store conversion. A successfully implemented conversion marketing program should consider both online and offline platforms as well as interplaying the two. For example, a conversion funnel may begin with entry through online channels with the completion requiring an in-store visit or vise versa.
In order to better understand how conversion marketing works, it’s important to understand its inner mechanics. Conversion is part science and part art that relies on understanding the psychology and process of persuasion and adapting it to the associated medium. It requires that close attention be paid to the point of action (POA) because objections should be answered at the point the customers are getting ready to take action. That is where they experience their greatest cognitive dissonance, and so that is where your persuasive answers have the most impact. Additionally, the AIDA (attention, interest, desire, and action) test should be applied, as it is instrumental in driving the process of turning visitors into buyers or curiosity into action.